Management today is largely about making things happen – which includes anticipating and taking advantage of change

I spent most of my early years in a region of the US that has significant minority

It is essential to seek high performance at every level, in every team, and in every system.

I am a strong believer in the axiom that “action is character” – that we come to

A business wins through differentiation in all its functions: the customer experience, products and services, value proposition,

It is important for a CEO and the Board to make investments that will generate competitive returns.

Focusing on the customer experience requires putting the customer at the center of everything you do, adding