Tell the Truth
Max De Pree, the former CEO of Herman Miller said, “It is the job of every leader
Execute to Deliver
Management today is largely about making things happen – which includes anticipating and taking advantage of change
Win Through Diversity
I spent most of my early years in a region of the US that has significant minority
Set World-Class Standards
It is essential to seek high performance at every level, in every team, and in every system.
Build a “Can-Do” Culture
I am a strong believer in the axiom that “action is character” – that we come to
Differentiate
A business wins through differentiation in all its functions: the customer experience, products and services, value proposition,
Invest To Win
It is important for a CEO and the Board to make investments that will generate competitive returns.
Focus On The Customer Experience
Focusing on the customer experience requires putting the customer at the center of everything you do, adding
Lead From The Front
A leader must lead from the front and not from the sidelines.
Shape The Future
Shaping the future requires you to know customer preferences, technology trends, and societal needs and where these